As most of you would be aware, I now work for a small ISP. As part of the salary package, I get an uncapped broadband account. In this country, “uncapped” and “unlimited” broadband is frequently advertised, but almost never delivered, so this benefit is a pretty cool thing in my opinion.
Having moved house on the weekend, Monday I applied to get ADSL installed. In the last four years, my new housemate – Steve – had asked several times to get ADSL installed, and each time, the Evil Empire said “not yet”.
Then, on Monday, the very day I submitted the order, Steve got a call from Bigpond saying “Hey, we can now give you broadband!”. Obviously, me applying sent the signal to the evil empire, so they tried to hijack the application and steal a potential customer.
In any other industry, this kind of abuse of information would be illegal. In our industry, it’s par for the course.